3. Booking Policy
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3.1. All treatments booked with Apex Aesthetic are handled via Ovatu (www.ovatu.com), a third party booking system who’s Terms & Conditions Apex Aesthetic take no responsibility for and accept no liability for. No Terms and Conditions upheld by Ovatu will supersede the Terms & Conditions contractually agreed when booking treatments with Apex Aesthetic.
3.2. Apex Aesthetic require a 50% deposit of the total cost of booked treatments.
3.3. Apex Aesthetic reserve the right to cancel or amend your treatment at any time.
3.4. Apex Aesthetic have no obligation to accept a booking made for treatment(s). Booking Confirmation emails received when booking treatment(s) are automated and can be superseded by express cancelation or denial in writing from Apex Aesthetic.
3.5. A deposit being processed and funds deducted from a customer’s account do not constitute a confirmation of booking and will be refunded by Apex Aesthetic in the event that a booking is cancelled or denied.
3.6. When booking a treatment, the customer is required to follow a booking process. This includes providing personal information required by Apex Aesthetic. The customer is responsible for ensuring the information they provide is correct, current and accurate. A failure to do so may result in treatment(s) being refused.
3.7. Apex Aesthetic may hold a customers card details on file to assist in the booking process and reserve the right to process the balance of a treatment using these details.
3.8. Contacting Apex Aesthetic via (and not limited to) email, phone or message is for information purposes only and does not constitute a booking. All bookings must be made via the Apex Aesthetic website and Ovatu and secured with a 50% deposit.
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5. Cancelation Policy
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5.1.Cancellation by the Customer
5.1.1. Apex Aesthetic enforce a strict cancellation policy. Cancellations made at least 24 hours prior to the agreed appointment time will incur no fee. Cancelations made less than 24 hours prior to the appointment time will be charged at 50% of the total cost of booked treatment(s) or 100% of the deposit paid for the treatment(s), whichever of which is of greater value.
5.1.2. Customers who fail to be at the arranged address at the time of the appointment will be treated as a cancellation and will be charged at 50% of the total cost of booked treatment(s) or 100% of the deposit paid for the treatment(s), whichever of which is of greater value.
5.2.Cancelation by Apex Aesthetic
5.2.1. Apex Aesthetic shall be entitled to cancel or suspend services in accordance with any breech of any part of this contract.
5.2.2. Apex Aesthetic reserves the right to deny provision of service in the future where a customer has breeched any part of this contract.
5.2.3. Apex Aesthetic will not tolerate customers being rude or offensive or otherwise abusing the treatment(s) in any way and reserves the right to terminate the Service with immediate effect as a result of such behaviour (at Apex Aesthetic’s discretion). In this instance, the customer will be charged at 100% of the price of the booked treatments, regardless of whether the treatment has been completed or not.
5.2.4. In the rare circumstances that Apex Aesthetic is unable to fulfil the customers appointment, whenever possible Apex Aesthetic will contact the customer by telephone.
6. Service Charges
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6.1. Apex Aesthetic accept payment in British pounds sterling only.
6.2. The customer confirms that the credit/debit card that is being used is theirs. If the customer’s card issuer refuses to authorise payment, Apex Aesthetic will not accept your deposit and we will not be liable for any delay or non-delivery and are not obliged to inform the customer of the reason for the refusal. Apex Aesthetic are not responsible for your card issuer or bank charging the customer as a result of our processing of your credit/debit card payment in accordance with the Order Confirmation.
6.3. The customer shall not be entitled by reason of any set-off, counter-claim, abatement, or other deduction to withhold payment of any amount due to Apex Aesthetic.
6.4. The customer is responsible for paying for any charges associated with using their debit or credit card.
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